Here are some responsibilities of a customer care representative:
- Answering questions: Answer customer questions about the company, products, or services
- Resolving complaints: Listen to customer complaints and try to identify the cause of their problem. Provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Providing support: Provide exceptional support to ensure customer satisfaction
- Building relationships: Build sustainable relationships and trust with customer accounts through open and interactive communication
- Making recommendations: Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
- Handling transactions: Take orders or process payments, and make changes to customers’ accounts
- Directing customers: Direct customers to the right department or supervisor
- Handling returns: Handle returns and exchanges
- Addressing billing: Address billing concerns